ek779 Privacy Policy — Your Information Is Fully Protected

ek779 ("we", "our", "platform") provides a safe and reliable online gaming and betting service for players in Bangladesh. By using our website ek779.cam, you are considered to have accepted the terms described in this privacy policy.

This privacy policy explains how ek779 collects your personal information, why it is collected, how it is used, and under what circumstances it may be shared with third parties. This policy applies to our website, mobile version, and all related services.

Your privacy is very important to us. We commit that your information will never be used or sold without authorization. The ek779 privacy policy is aligned with international best practices in data protection.

During registration and use of ek779 services, we may collect the following types of information:

2.1 Information Provided Directly by You

When you open an account or use our services, we collect:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport information (for KYC verification)
• Payment information — bKash, Nagad, Rocket, Upay or bank account details
• Username and password

2.2 Automatically Collected Information

When you visit our site, some technical information may be collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device information
• Browsing activity on the site and session duration
• Log file data and click-stream information
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

Your financial transaction history, deposit and withdrawal records, betting activity, and bonus usage information are stored in our system. This information is used for account management and fraud prevention.

ek779 uses your collected information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and transactions
• Managing bonuses and promotional offers
• Personalizing services according to your preferences

3.2 Security and Compliance

• Identity verification (KYC) and age confirmation
• Prevention of fraud, money laundering, and illegal activities
• Implementing responsible gaming policies
• Meeting legal and regulatory obligations

3.3 Communication and Support

• Providing customer service through 24/7 live chat
• Sending important notifications via email
• Informing you about relevant promotions and offers (with your consent)
• Notifying you about service changes or updates

3.4 Analysis and Improvement

• Monitoring and improving site performance
• Analyzing user experience
• Assisting in the development of new services and features

ek779 takes industry-standard technical and organizational measures to ensure the security of your personal information.

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Data-at-rest encryption — information stored on servers is also protected
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-Factor Authentication feature

4.2 Data Retention Period

We retain your information only for as long as it is necessary. Even after account closure, certain information may be kept for a specified period to meet legal obligations. Transaction records are generally retained for up to 5 years.

4.3 Access Control

Only authorized staff can access your personal information, and only when required for their work. All staff operate under confidentiality agreements and receive regular security training.

ek779 does not sell your personal information. However, information may be shared with specific third parties in the following limited circumstances:

5.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete your transactions. These processors follow their own privacy policies and security standards.

5.2 Technology Service Providers

Game software providers, hosting services, and technical support providers may access limited information to operate the service. All of them work under strict confidentiality agreements.

5.3 Legal Obligations

We may be legally required to disclose information in response to a court order, government investigation, or lawful request from a law enforcement agency. In such cases, we provide only the minimum information necessary.

5.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and your rights will be protected.

ek779 uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for core site functionality — login sessions and security tokens
• Functional Cookies: Remember your preferences — language settings and session preferences
• Analytics Cookies: Used to understand site usage patterns — anonymous statistics
• Marketing Cookies: For showing relevant advertisements and promotions (with your consent)

6.2 Cookie Controls

You can disable or delete cookies from your browser settings at any time. Please note that disabling essential cookies may prevent some important site features — such as login and payment — from working properly.

6.3 Third-Party Tracking

Our site may contain embedded content from game providers that uses its own cookies. These third-party cookies are governed by their own privacy policies and are not under direct control of ek779.

ek779 strictly does not provide services to anyone under the age of 21. Our platform is for people aged 21 and above only.

Age verification steps are taken during registration. If we learn that information from a minor has been collected, the relevant account will be closed immediately and all collected information will be deleted.

If a parent or guardian believes their child has registered by mistake, please contact [email protected] immediately.

As a user of ek779, you have the following rights over your personal information:

8.1 Right to Access Information

You can find out at any time what information we hold about you. Much of your information can be viewed directly from your account; for additional information, send a request to [email protected].

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction. Information can easily be updated through account settings or via live chat.

8.3 Right to Delete Information

In certain circumstances, you can request deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

You can request that the use of your information be limited to specific purposes, particularly regarding marketing communications. To make this request, email [email protected].

8.5 Right to Lodge a Complaint

If you have any concerns about our privacy practices, please contact us directly first. We take all complaints seriously and work to resolve them promptly.

ek779 may update this privacy policy from time to time. Reasons for changes may include:

• Changes in legal or regulatory requirements
• Introduction of new services or technologies
• Improvements in data protection best practices
• Improvements based on user feedback and suggestions

For significant changes, we will notify you by email or through a notice on the site. Continued use of the site after any changes will be considered as your agreement to the updated policy.

The "Last Updated" date at the top of this page always indicates the most recent version. To review an older version, contact [email protected].

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Log in to the site and reach us via 24/7 live chat
• Email: [email protected]

We try to resolve all privacy-related requests as quickly as possible and within a maximum of 30 business days. We are always committed to protecting your information.